Reference

How We Handle Your Account Information

When you open an account with us, we collect and protect the information needed to run your wallet, verify withdrawals and keep your session secure. This policy explains what we gather, how we use it and the choices you have over your own data.

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r444 How We Handle Your Account Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to exercise your data rights—request a copy, ask for corrections or delete your account information—contact our support team through any of the channels below. We respond to privacy requests within a reasonable timeframe and verify your identity before making changes.

Team online

Live chat

Open the chat bubble in your account dashboard and tell the agent you have a privacy request. We verify your account details and process the request during the conversation or escalate it to our data team if documentation is needed.

Email

Send your data request to our support email with your registered mobile number and account username. We reply with next steps or ask for additional verification if the request involves sensitive changes like deletion or data export.

Account settings

Log in and visit the privacy section under account settings to update communication preferences, download your transaction history or submit a formal data request. Some actions are instant; others require manual review by our compliance team.

DATA PRACTICES

How We Protect and Manage Your Information

We encrypt account credentials, wallet details and session data in transit and at rest. Our servers log access attempts and flag unusual activity. Payment information for bKash, Nagad and Rocket transactions is handled through secure gateways; we store only transaction IDs and timestamps, not your full wallet credentials. You control your marketing preferences and can opt out of promotional messages without affecting essential account notifications.

Encryption

Your login credentials, payment confirmations and personal details move between your device and our servers over encrypted connections. Stored data is protected with industry-standard encryption, and access is restricted to authorised personnel who need it to process your requests.

Cookies and tracking

We use session cookies to keep you logged in, preference cookies to remember your language and currency, and analytics cookies to understand how you navigate the lobby.

Data retention

Active accounts and their transaction history remain on our systems indefinitely. Closed accounts are archived for up to seven years to meet dispute-resolution and regulatory record-keeping requirements, then purged.

Your rights

Request a copy of your data, correct outdated information, delete your account or withdraw consent for marketing at any time.

Common Questions About Your Data

We collect your mobile number, email, date of birth, chosen currency and payment details for bKash, Nagad or Rocket. We use this to verify your identity, process wallet transactions and send account notifications.

We share transaction details with payment processors like bKash, Nagad and Rocket to complete deposits and withdrawals. We also share data with service providers who host our platform and help us prevent fraud. We do not sell your information.

Yes. Contact our support team via live chat or email with your account username and registered mobile number. We verify your identity and send you a copy of your personal data and transaction history within a reasonable timeframe.

Log in, visit account settings and submit a deletion request, or contact support directly. We verify your identity, close your account and remove personal details. Transaction records may be retained for regulatory compliance where required by local law in Bangladesh.

We use session cookies to keep you logged in, preference cookies for language and currency, and analytics cookies to improve the platform. You can block non-essential cookies in your browser settings; essential cookies are required for login.

Closed accounts are archived for up to seven years to resolve disputes and meet record-keeping obligations, then purged. You can request earlier deletion where permitted by applicable law in Bangladesh and eligible regions; contact support to start the process.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.